Improving 3G Mobile Coverage in Mahawilachchiya by Dialog Axiata – Update 3

Dialog technical team at Prabodha Sandeepani's house in MahawilachchiyaDialog Axiata PLC provided 3G coverage to the whole Mahawilachchiya village in 2009 on the request of Mr. Nanda Wanninayaka, the Founder of Horizon Lanka Foundation long before some bigger towns in Anuradhapura were provided the facility. Of late, some of the other mobile operators like Hutch and Mobitel also extended their 2G coverages into 3G but only small pockets of the village are covered with 3G access by them while Dialog Axiata uses two communication towers in Mahawilachchiya to provide a wider 3G coverage.

With the number of Dialog customers being increased for both voice and data, the Dialog 3G connectivity has become slow of late and it is difficult to enjoy an uninterrupted 3G coverage as the 3G facility keeps switching between 3G (HSPA) and 2G (EDGE) coverage quite often and the communication is affected. It even deteriorated with the arrival of the monsoon rains.

So, Mr. Nuwan Samaranayake, a Sri Lankan born software engineer who works in Houston, Texas, USA was keen to have a stronger 3G coverage in Mahawilachchiya as he is using internet to teach a student named Aruni Apsara of Grade 9. He uses both Skype and Facebook facetime to teach her and the results are amazing. The lucky girl has bettered her marks at each term tests in English, science and mathematics due to untiring efforts of Mr. Samaranayake. He was worried when the communication started being affected due to low signals. He asked Mr. Wanninayaka as how to solve this problem because he is planning to encourage Houston-based Sri Lankan American community to teach more students in Mahawilachchiya village using Internet. Mr. Wanninayaka told him the best thing would be to raise the issue with Dialog Axiata’s young CEO Mr. Supun Weerasinghe himself. The former did so and the latter immediately sent a technical team on October 26, 2017 to go to a few affected students’ houses and check the internet signals. The team headed by Mr. Kasun Aththanayaka of Dialog Axiata PLC went to affected students’ houses and reported the problem to the Dialog Head Office. Now they are working on readjusting the communication devices at Dialog Axiata’s tower at Kiralpetiyawa, Mahawilachchiya to improve the quality of the coverage.

We at Horizon Lanka Foundation thank Mr. Nuwan Samaranayake for raising the issue with Dialog Axiata and Mr. Supun Weerasinghe for the prompt action. Let us hope that the 3G coverage in Mahawilachchiya be improved significantly and the students and the community of Mahawilachchiya would be benefitted as a result.

Dialog Axiata PLC has assisted Horizon Lanka Foundation over the years whenever we requested their assistance. Read more at http://www.horizonlanka.org/en/?s=Dialog+telekom&submit=Search

Dialog technical team at Aruni Apsara's house in Mahawilachchiya

Dialog technical team at Pramodhya Umayangani's house in Mahawilachchiya